FREE domestic ground shipping for eligible grocery orders of 60.00 (excluding ready-to-eat meals) and above!
***Due to ever increasing risk of climate related delivery and transit conflicts, we are now proudly offering you shipping protection and insurance offered by ROUTE. Please take advantage of this opportunity for your peace of mind. PERSIAN BASKET DOES NOT ACCEPT RESPONSIBILITY FOR ANY LOST/DAMAGED/DELAYED DELIVERIES STARTING JANUARY OF 2025. Orders insured by ROUTE are fully covered for your claims as/if needed***
Our free domestic ground shipping is handled by UPS. We do not guarantee any delivery times for ground shipping. Isolated delayed deliveries are possible.
Kindly Consider Overnight or Second Day shipping methods if you need to have a guaranteed delivery time frame.

Do you ship to my area?

Persian Basket ships within the USA including Alaska/Hawaii and Canada. UPS DOES NOT ship to P.O. Boxes or FPO/APO/DPO addresses. We do ship our non perishable products internationally. Speedy DHL international shipments are also available upon email or phone requests.

What shipping companies do you use?

Persian Basket uses UPS, USPS and DHL depending on the products being ordered and on the shipping zip code. We take great care in packaging your goods with each box being appropriately wrapped with suitable packing materials/cushions.

What if a product I like to order is marked as "Out of Stock"?

Many of our popular items, seasonal items (i.e. sour cherry:"Albaloo", sour plums: "Gojeh Sabz"), fresh produce as well as imported items become in and out of stock frequently or they are available only once a year and for a limited period of time (in case of seasonal fresh produce). There is a spot to enter your email address and follow prompts. The system will then notify you automatically via email as soon as the product in question becomes restocked on our site. You can always reach us at [email protected] with any specific questions and requests.

I would like to order refrigerated products i.e. Lebne, cheese, fresh produce, ready to eat meals etc. Can you ship refrigerated products?

Refrigerated Products are shipped within temperature controlled foam or foil boxes containing industrial gel ice blocks. Our normal transit times are 2-3 business days and your product should arrive being kept cool during transit. If you would like expedited delivery on your package (i.e. guaranteed second day or overnight delivery), please choose the desired expedited shipping method in the "Shipping Method" section of our one step check out page .

How does your ground shipping work?

Persian Basket offers ground shipping on all orders within the United States and Canada. Our normal transit times with this service are usually 2-3 business days for orders shipped within USA and 5-8 business days for orders shipped to Canada. USPS and UPS do not guarantee delivery dates/times for the ground services. If you would like expedited or guaranteed delivery date on your package (i.e. second day or overnight delivery), please choose and pay for the desired expedited shipping method in the "Shipping Method" section of our one step check out page .

Do you offer speedy same day shipping?

Any orders placed before 2:30 pm eastern standard time will be shipped out the same day. Order placed after 2:30 pm eastern standard time will be shipped out the next business day. All overnight delivery request must be submitted before 4:00 pm Eastern Standard Time in order for your order to be shipped out same day. Any "overnight" and "Second Day" order placed on Fridays will be processed the following business day. Please be mindful that no "Second Day" and "Overnight" order moves forward by UPS/USPS during weekends. Please call /email us if you have any specific questions or if you need any further clarifications before placing your order to avoid misunderstandings. Please review our "shipment exceptions" below for further detailed information.

Do you offer shipping protection/insurance?

With the ever increasing risk of weather related delays due to natural events such as snow storms and fires in different parts of country, we are now proudly offering Route shipping insurance for your added protection. Insuring an order with Route offers you peace of mind. Starting January of 2025, Persian Basket does not accept any responsibility for damaged/lost/stolen/delayed packages that are not insured by customers at the time of check out.

What is Route Package Protection?

Route's Package Protection is a package protection solution/insurance that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Package Protection can be added during checkout. You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Purchased Route's Package Protection and looking to file a shipping issue online? File here or via the email you received from Route.

How Does Route Shipping protection Work?

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred by you. Claims will be reviewed for approval within 1-2 business days from filing. Need to file a claim? File here

How Does Route Process Refunds or Reorders?

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes. The fee paid to purchase Route, the Route Premium cost, will not be refunded. Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

When Should I File a Claim?

Marked as "Delivered" but not received: Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. Stuck In Transit (Lost): For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date. For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date. Damaged: Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered. Never arrives or is stolen: Route definitely helps cover these instances! To protect your order against loss or theft, add Route Package Protection at checkout.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. This email gets automatically generated right after you place your order. You can always contact us at 404 673 3465 if you have any issues finding this email or if you need help to start your claim. You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your Persian Basket order number oR Route ID number and the email address that was attached to the order. Haven’t downloaded the app yet? Download here

What are Route’s Terms and Conditions?

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Is Route a Licensed Insurance Company?

While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Route Insurance Solutions, which is a licensed insurance producer. This makes Route's Protect product legal and compliant for brands to offer as shipping insurance to their customers.

What are your "shipment exceptions"?

Our ready to eat meals (RTEM) are shipped out only on Mondays/Tuesdays/Wednesdays. RTEM orders shipped out of our shipping hub on any given shipping day are the orders that have been batched prior to midnight on the night prior. For example a RTEM order placed on Tuesday at 11:30 pm will be prepared and shipped out on Wednesday but a RTEM order placed on Wednesday at 9am will be prepared and shipped out on following Monday. We do not ship our RTEM to some western states at this time. Please refer to RTEM page for complete list of these few states. We ship our fresh Barbari breads on Tuesdays/Wednesdays, our fresh Taftoon bread on Mondays/Tuesdays/Wednesdays, our fresh Sangak bread on Mondays/Tuesdays/Wednesdays. We do not ship orders containing perishable products passed Thursdays to avoid unnecessary weekend overlays of your shipping box in the post office and possible weekend delivery issues which both may damage your perishable products. We would process these orders on following Monday to assure safe arrival of your perishable goods.

How does your Ready To Eat Meal (RTEM) service work?

Persian Basket is proud to be offering our very own fresh Iranian Ready to Eat Meals being shipped throughout the USA. This service is the very first of its kind in the country. Our meals are prepared at our brand new industrial kitchen of Persian Basket Kitchen & Bar (expansion project of December 2019) located in Atlanta: Johns Creek, Ga. All of our Ready to Eat Meals are prepared by our own Persian Basket Kitchen & Bar maestro chef. Each meal is prepared using only fresh meat, herbs and produce sourced from local farms and never frozen prior to shipping. Meals are served in microwave/oven/freezer safe dishes that are disposable, recyclable, and BPA FREE. Meals are shipped in temperature controlled foam lined heavy duty packaging accompanied with industrial ice to preserve their freshness.These meals are shipped out Monday - Wednesday. Meals ordered on Wednesday - Sunday will be shipped on the following Monday to guarantee freshness and to avoid possible delivery conflicts over the weekends . Meals ordered Sunday through Tuesday midnight are shipped the following day. Our menus rotate between the four available menus on a weekly basis. Each new menu gets activated on a consecutive rotating basis and on Wednesdays at 6:30 am eastern standard time. We offer complimentary free shipping for our RTEM orders if they include seven or more meals. If your order includes meals and grocery items, it will be eligible for free shipping only if you have seven or more meals in addition to 60.00 dollars or more worth of grocery items.

Do you offer free shipping?

We currently are offering promotional free domestic shipping for two types of orders: 1) orders containing seven or more ready to eat meals (RTEM), 2) orders containing 60.00 and more worth of grocery items. These promotions can not be combined. Meaning if your order contains grocery items costing less than $60.00 and then add RTEMs to that order to bring your total to sixty dollars, our system will charge you shipping for the grocery items/Meals. If any order contains ready to eat meals, it will get free shipping ONLY if it contains seven items from RTEM page.

How do I contact you in case I have a question or need help?

At Persian Basket our goal is to make your shopping experience a pleasure for you. So we try to remain accessible through many different modes of communication. You can reach us via our live chat support forum online on our site, or call us at our live support hotline (404 673 3465), or email us at [email protected] or [email protected]. We answer phone calls Mondays through Thursdays 9:00am to 5:00pm. You can leave us voice mails as/if needed. Calls are returned within 24hrs and on the following business day/hours. For faster service and in emergency situations, please try emailing us at [email protected].

How do I track my package?

Our system generates an automated shipping confirmation email upon shipment of your package from our shipping hub. This email will contain a hyperlinked tracking number that can be used to track your package until it arrives. In the case of boxes containing perishable items we send you string tracking data via either your email or your mobile number (in the form of a text). Please do not hesitate to contact us via our email address ([email protected]) in case you still have tracking related questions or need help.

What if I received a damaged product?

At Persian Basket we strive to be the best Persian and Middle Eastern online grocery store. We take great pride in our goods/services and use the best packaging materials to ensure you receive your goods in great condition. But, if there are damages caused during the transit, we do want you to communicate with us. Starting January of 2025, we are proudly offering Route shipping protection for your peace of mind. We do not accept any responsibility for any damaged/lost/stolen/delayed package that has not been insured by you at the time of checkout. If you have chosen to protect your shipment by purchasing Route shipping protection, you will be covered by them in case of any issues. You can submit a claim using the email you receive from Route post placement of your order. Please call us within 24 hours of receiving your goods so we can help address your concern as/if needed. We do respectfully request that you follow the instructions provided by Route to get your claims covered as soon as possible.

What if the tracking status of my package shows "delivered" but I do not receive any packages?

We ask you to please contact us immediately. If you have your order protected by Route, we want you to contact Route via the links provided to you at the time of order placement for immediate help. Both USPS and UPS have GPS tracking of their trucks to confirm the delivery at your shipping address. Many of our mail carriers take pictures upon delivery of your package. In the rare case of possible issues, cost for products can be recovered upon you submitting claims with Route. We will be available throughout the process for any needed support/documentation.

What is your return policy?

We want to hear from you! If you are not satisfied with your purchase you can return it for a full refund. YOU WILL BE RESPONSIBLE FOR COST OF THE RETURN SHIPMENT. We do also ask that the item should be in its original condition. Because we are dealing with perishable products, we require that you call us within 24 hours of receiving your product if you are not satisfied. Whether you want a refund, store credit or discount we will do our best to help. If a refund is issued to your credit card, please note that it may take up to 3-6 business days for this refund to be reflected on your account.

We do not take back any electrical items sold on the website if it has been used. Since we offer free shipping, we are unable to provide return label for large/heavy items such as grills.

What is your Rewards Program policy?

• Participation in the program constitutes acceptance of all program rules.

• You can accrue points on all purchases completed while logged into your account.

• You do not accrue points for any purchases for which you used “guest check out”.

• No point will be issued retroactively.

• We do offer surprise points periodically and randomly. You will get an email to be notified if your account has received gift points. You will be able to see these points on your account every time you log into your account

• You will earn one point for every dollar spent. Every time you log into your account, the reward points earned will show up in your account. The reward points are also shown on your order confirmation email.

• Our system will keep track of your points automatically. Reward points and spending dollars earned will always show up in your account each time you log into your account.

• When you accumulate fifty reward points, you earn a dollar that can be spent on any products/services offered on our website as well as in our physical markets (*restrictions may apply).

• Rewards are non-transferable, and not redeemable for cash.

• At this point (year: 2022), reward points do not expire if they are not spent.

• Points cannot be transferred between customers.

• Any returns or voids for items paid for with loyalty reward points are not eligible for returned cash or credit.

• There is a 24hr grace period from accrual of points to redemption of points for the system to be able to reset itself.

Do you offer wholesale price on any products?

We do offer both wholesale and tier pricing on our goods. Please contact us via [email protected] or [email protected] for detailed discussion of your order regarding shipment as well as special prices/discounts.