If you are not entirely satisfied with your purchase, we want to hear from you and we're here to help. Please review following information.
Case 1: Your product is damaged:
You must contact us immediately post receiving your package. Please send us an email to [email protected] with your order number and a brief description of your issue. You need to include pictures of the product, box, and the damaged areas. We will contact you shortly to take care of the issue as needed.
Case 2: Your product is not damaged but you don’t like it and want to return it.:
Please send us an email to [email protected] with your order number and a brief description of the issue. We will contact you shortly to take care of the issue.
You will be responsible for paying the shipping costs for the returning items. Shipping costs paid originally are nonrefundable.
You have 15 calendar days to return an item from the date you received it.
Several types of products are not eligible for return. These include but are not limited to perishable goods (i.e. refrigerated items, fruits, breads rice and sweets), books, electric items, and sanitary goods.
Your item must be unopened and in the exact same condition that you received it.
We will initiate a refund to your credit card or Persian Basket account depending on the specific scenario. Refunds issued to your credit card, are received by you within certain number of days depending on your card issuer's policies. Posting the refunds may take up to 10 business days.
To return your product, you should mail your product to: 1700 Cumberland Point Dr SE, Unit 25, Marietta, GA, 30067, United States. You need to include your RMA number inside the box. RMA numbers are order specific numbers that are issued by the customer support team.
Please call our customer support if you have a specific question or if you are not clear on any of the above information. We are happy to answer any questions you may have prior to you completing your purchase in order avoid conflicts post completion of your purchase.
**For any electronic products or glass kitchenware, if there is a non functional unit or broken item, you need to report that to us immediately within first 48hrs post completion of the delivery of your item. We do require pictures taken of the damaged product, inner box and outer protective box as applicable**